We’re in this together! Stay safe with our COVID-19 guide


Anita T.

Contributor Level

Total Points

1 Review by Anita


I ordered the wrong size and only wanted to exchange. I read the return policy and knew in advance the return shipping was on me. No problem. However after contacting customer service to get a return code I was told it was a non returnable item due to its nature. (violin shoulder rest)
It was still in the unopened box! I mean gosh they get the item back before refunding or exchanging to see if its been used or not. I advise if you purchase you ask first about its returnability. NO where in my item description did it state it was an unreturnable item. NO where in the return policy was it listed as one of the unreturnable items. Their bragging point is their return policy is the best. So not true.

Tip for consumers:
Ask about return eligibility first!! Returns or exchanges not as they claim.


Anita hasn’t received any votes.

Anita hasn’t received any thanks yous.

Anita doesn’t have any fans yet.

Anita isn’t following anybody yet.


Similar Reviewers on Sitejabber


No respect. Customer service could be intimidated by email... they make mistakes and they do'nt...


Sent proof of a price match and they refused stating they do not honor sales prices. I will be...