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anitat171

Anita T.

Contributor Level

Total Points
80

1 Review by Anita

9/22/21

I ordered the wrong size and only wanted to exchange. I read the return policy and knew in advance the return shipping was on me. No problem. However after contacting customer service to get a return code I was told it was a non returnable item due to its nature. (violin shoulder rest)
It was still in the unopened box! I mean gosh they get the item back before refunding or exchanging to see if its been used or not. I advise if you purchase you ask first about its returnability. NO where in my item description did it state it was an unreturnable item. NO where in the return policy was it listed as one of the unreturnable items. Their bragging point is their return policy is the best. So not true.

Tip for consumers:
Ask about return eligibility first!! Returns or exchanges not as they claim.

Service
Returns

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