We had to cancel Florida trip in March due to surgery. Our lodging in Sarasota immediately refunded our entire amount less a $150 cancellation fee. NOT VACATION RENTAL PROS for our week in St. Augustine. They rented the condo out (all but one night), but no partial refund, not even cleaning and dog fees. Many calls not returned. Two emails since April saying that it would be looked into and then silence. The last email asked for the same information that was in the same email!
Hello Anne,
Thank you for taking the time to leave feedback. We are sorry to hear about this experience. We have looked into your account and found that a refund was issued. We would like to speak with you to ensure that you received it and to ensure that your problem was solved. Please email me directly at heidi.green@vtrips.com