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La S.

Contributor Level

Total Points
80

1 Review by La

  • Society6

7/10/21

Doesnt offer assistance via phone; only email. Society6 doesn't seem to care about customers w disabilities. My aunt has physical disabilities and needs assistance when dealing with online transactions/using electronic devices. Thus she has to wait on me to conduct business for her, which some things are back and forth and takes days/weeks to resolve depending on schedule
Or may be topic she prefers to handle/private. Takes an emotional toll on her when she's not able to be independent. All she asked for was a phone call to be able to handle the matter on her own; they said no even when I advised of her limitation. A easy/reasonable accommodation that could have been done using a supervisor's phone; while blocking the #. Other company go above and beyond this to provide assistance to people with disabilities on a 1 off/case by case basis such as carrying items for customers or reading an entire document for a customer or filling out a form. Yet they refuse a phone call saying they don't offer phone customer service vs finding a way to honor a 1 time request. She wasn't asking them to change their entire business model.

However, they had no problem accepting her money and order.

Tip for consumers:
If you dont want to patronize company that doesn't accommodate those w disabilities or you don't have the ability to email back and forth if you need customer service....don't order from them.

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