Absolutely disgusting after sales lies, lies, & broken promises total bull $#*!ters. Wc unit came with toilet & cistern but unless you take apart can't fit cistern then will have problem can't put back together when against wall. A simple clip on of lid would be far to obvious for the mentality of this company. Total disastrous company who shouldn't be even trading if trading standards new the real truth from suffering customers. Basically they will take your money and wave goodbye