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Anthony T.

1
Level 1 Contributor

Contributor Level

Total Points
423

4 Reviews by Anthony

  • USPS

9/29/21

In a nutshell, poor tracking system, delayed or lost items. Based on my own personal experience with this postal service I would avoid at all cost!

Service
Value
Shipping
Quality
  • Requireit.co.uk

7/4/20

I tried to return an item using Require IT supplied prepaid return label, the barcode on this label was not recognised at the post office and after several failed attempts at an established local post office, I contacted Require IT via eBay (purchased from eBay) to investigate why the barcode was not recognised. The post office kindly took a photo of the error and this was forwarded to Require IT as proof that the barcode simply was not recognised. Note that I have returned other items from other sellers on eBay using their return label at the same post office with no issues.

Require IT kept on insisting that their barcode was valid and checked by eBay and in the end suggested that I pay for the return and that this would be refunded.

At some point, the communication with this company became very unprofessional, with one of their representatives threatening to "block me" on eBay! I was also accused of not telling the truth, although I kept records of all the communications automatically logged on eBay.

In the end of this time-wasting communication with this company and out of pure frustration, I decided to take the company at their word and pay the return cost.

The item was successfully returned, but Require IT refused to refund the postage cost. Throughout the communication with this company, mostly via eBay, I have been referred to as "ignorant" and "playing the victim". I see this as entirely unprofessional, and due to the fact that I have now lost money, and treated with contempt, I cannot recommend or give this company a positive review.

  • Amazon UK

7/4/20

I have been using Amazon Prime for many years now, and although I have had my fair share of issues ranging from fake items being sold to poor delivery estimates, Amazon's customer service, returns policy, efficiency, and systems are very good and have steadily improved over the years.

Most of my purchases (mainly electrical and electronic) are now from Amazon, with the more random and less dependable eBay coming in second. On many occasions I have surprisingly found Amazon prices, especially on new items, to be cheaper than on eBay, and there is no competition when it comes to customer service, with eBay being a bit of a joke if you expect a quick resolve when things go wrong.

Please note that I am referring to the Amazon Prime service that you have to pay a yearly subscription to use (about £79.00 at the time of writing this review). For me, the cost of this Prime membership is well worth it, but you will have to decide for yourself if this offers good value for money, as this will of course depend on your individual requirements, budget, and needs.

It would take something quite dramatic for me to stop using Amazon, but there's always room for improvements, hence the 4 rather than 5 stars.

  • Trustpilot

7/2/20

Like many others have concluded, Trustpilot is not worthy of their name and should be investigated. I posted an honest review of a company that provided really poor service and this was removed quite quickly under the guise of; "your review is under investigation". Although contacted twice, Trustpilot never bothered to get back to me and also appear to have removed my negative review about their company. I found it strange that the number of people that viewed my review suddenly froze at a low number relative to what I assume is a large number of people that visit their website and are curious about TrustPilot's rating. I suspect that the control of reviews is linked to the company's need to making money and remain profitable.

I would advise people to avoid this company as it is not fit for purpose and a waste of precious time.

Anthony Has Earned 3 Votes

Anthony T.'s review of Amazon UK earned 3 Very Helpful votes

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