Arch W.

I purchased a Pentair gas heater ($3,176.00) on April 12th and paid extra for expedited shipping. I received the heater on April 26th (not very expedited). I had an installer come to the house on the 27th of April and as he opened the box we saw that the top of the heater had been crushed while in transit. I called PSW the following morning and the young lady informed me that they would ship out another on this day and send someone to pick up the broke heater. The following day, the 28th of April, I called PSW to get the shipping information, and a guy informed me that they would not be shipping another heater till they received the broken heater. I informed him to come get the broke heater and refund my money. I bought another heater that same day and received it 3 days later, from the same part of California that they had shipped from. After 30 plus phone calls to PSW and their shipping company, someone made it to my house on June 10th to pick up the broke heater. They confirmed that the heater was received back July 13th, and told me that they had sent me a gift card for $3,062.51. Bull crap, I never received a gift card and what would I do with a gift card. Plus the refund should be $3,176,00. So this starts a new battle with PSW and after 40 plus more phone calls, I was able to get 3 partial refund payments. I suggest that if you have problems with this company try to speak to the American representatives, you will get better results. Finally, on September 2nd, and through the work of someone that really cared, I received my final refund payment. After nearly 5 months, I got my money back, and the nightmare is over. Just for you information, this company is an affiliate of Leslie's Pool Supply. This was confirmed by one of the customer service representatives. My suggestion is to NOT buy from this company.