Ashley A.

I've used turbo tax for the 1040EZ for the past 3 years. So easy and free. Fast and accurate every year :)

I had never heard of up2drive and was pretty skeptical but they gave me the absolute best interest rate as a first time car buyer.

Bought my car in January 2010 and my service with up2drive has been seamless - - I recommend them to all my friends for financing :)

I bought NFL tickets last July for the Cowboys@ Texans in Houston for Sept. 26th. I wanted really good seats and was very nervous about spending so much money with a 3rd party reseller. I received the tickets much faster than I expected and I had no issues with authenticity. Best money ever spent online! Thank you StubHub :)

I understand the type of business ideeli is in - limited supply, long shipping windows, restrictive return policy. Get it. My order actually shipped much earlier than stated so kudos for that. Unfortunately I received the wrong dress. I am in the distribution business so I understand a lot about orders and mispulls/shorts. That being said - since this was my first order from ideeli, I've received a 100% service failure. In my business 100% service failure equals permanent loss of business.

I logged in this morning and chatted with a customer service rep who was accommodating but in my opinion you could tell they handle issues like mine all the time and this wasn't something new. (Jason - incident #*******-000​138).

The return UPS label was emailed immediately (kudos again) but I still want my dress and I want ideeli to make this right. I'm eligible for a full credit card refund but I hope I receive my product. The quality assurance process is lacking and needs to be redone. I personally have a 98% operational service level with my customers and I expect nothing less from the companies I buy from. We'll see how this ends...