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Aswatha N.

Contributor Level

Total Points
80

1 Review by Aswatha

  • MakeMyTrip

10/20/21

Hello,

I had booked an apartment in Mysore for Dussera long weekend trip from 15th October to 17th October. Got a call from MMT at 11.30PM(in night) on 14th October that check-in is denied by property owner. I was promised that I will alternatives by 10AM but nothing happened and finally I cancelled my trip.

I did not stop here. I spoke to the property owner and got to know that he has no idea about my booking on MMT neither MMT informed property owner. Property owner had given the property to someone else.

MMT do not have efficient way of working even in digital world today. They do not have professional behavior i. E. when I was supposed to get a call at 10AM but got a call at 5PM after I cancelled my complete trip. THANKS TO MMT FOR SCREWING UP MY TRIP. I pray(curse) that your company should get closed in future.

I am going to uninstall MMT app and stop using it forever.

Tip for consumers:
After booking room/apartment on MakeMyTrip, make sure that you contact property to get confirmation. MMT is totally unprofessional in managing booking. Before you start your trip, make sure that you get confirmation from Hotel/property owner.

Service
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Quality

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