I ordered meds for my dog two weeks ago and finally got it in the mail. I called the support line several times and no one ever picked up. I was able to have someone call me back once to take my vet info since the site did not prompt me to do so upon ordering (as per easy instructions). After one week of waiting and getting several emails saying I didnt give them vet info (which I did over the phone), I contacted the vet who said they faxed the info over the day I ordered the meds. I do not recommend this at all and will be looking for another place to buy my pups meds. Unacceptable customer service.