They will show you a rosy picture and push you to sign their agreement. Do no sign this agreement without thinking it through and getting your case evaluated through someone else or doing your own due diligence to make sure you have a strong case. They are fully covered once you sign this agreement with them. What that means is they will refund only 25% if the case does not go through for whatever reason, even though you followed all their guidelines and suggestions. In the beginning they will assure you that you have a strong case but if the case does not go through they have still made their profit from your fee which is clearly unethical and unprofessional way of doing business. My suggestion would be to do it yourself. Everything is there on the website for each country you can sure follow all the directions and do it yourself. Or do not sign this agreement and negotiate the refund amount before signing this agreement with them. Ideally you can pay them 10% in the event your case does not go through. Anything beyond that would be your loss.