I placed an order on 9/16/21. According to their website on 9/23/21, they were shipping orders placed on 9/17/21. When I inquired as to why my order had not shipped, I was provided with a generic response. When I followed up, a different customer service rep said it was in the queue and would be processed soon. No one would answer why orders placed after mine were moving ahead in the queue. Then a different Customer Service rep(Gigi) said they were processing orders placed on 9/18/21. No one will answer my question.