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This year I suffered with severe sepsis and nearly died, luckily I didn't. However being unwell, my body going through shock and medications, my hair has become very thin and has really ruined my confidence.
I was going to buy through foxylocks because they always provide really good quality hair, but because I could see that cliphair offered 26 inch hair, I thought I'd give them a go.
I bought 2 sets of the 26 inch full head (jet black and #60 blonde). This was supposed to add up to 260g of hair, a lot of hair right? I spent over £200.
When the hair arrived, straight away, without even having to open the packaging, you could see the hair was very thin and straggly in the blonde set... very contrasting with the black set. This was NOT 260g of hair.
I removed the hair from the pack and ran my hand through the bundles. I was left with a pile of hair. I'm not exaggerating, piles of black hair.
I messaged clip hair who advised me that I needed to deep condition the hair.
Why would I need to deep condition brand new hair extensions that have never been worn?
They then advised me they would send me an extra 80g of hair for each set to compensate for the problems I had. So, although I was disappointed, I thought it could be salvaged. I removed my permanent extensions. I also decided to replace the clips with better ones as some of them arrived broken.
Later on, they emailed me again to correct themselves and told me they would only send 40g of hair. This wouldn't be enough, they would still look stupid. I was supposed to be wearing TWO full head sets of hair, and both combined couldn't even make a ponytail. I was so shocked, disappointed and annoyed.
Now, what they're saying is, because the clips hair been removed and this means they're used, I can no longer have a replacement. Even though I only removed them after they'd made false promises.
My confidence is in absolute ruins because of this company, and because I can't get replacement sets, or a refund to buy elsewhere, I no longer want to leave the house because I feel so low and unlike myself.
Not everyone has the money to waste on faulty products and just brush it off when things go wrong.
Cliphair should be ashamed.
They are quick enough to report reviews but can't be bothered to reply to emails until they have been chased up several times, a month later.
Becca J.'s review of Cliphair earned 17 Very Helpful votes
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Hi Becca,
I can assure you that at CLIPHAIR customer satisfaction is very important to us and we do our best to resolve any issues to customer’s satisfaction. I've had a look into this and can confirm the following.
We assessed your complaint based on the information and images you provided. We offered you a replacement provided you can return the faulty hair for further examination.
When you confirmed that you were unable to return the hair back, you were than offered 2 top up pieces for the 2 colours that you purchased as a goodwill gesture. We mentioned in the emails that each top up piece would be 40 grams each in weight with the total weight being 80 grams. This was also declined as you explained the hair would not be enough.
So that we can verify any areas of concern, we would need to have the hair returned back to test further. We will still be more than happy to honour your replacement or assist in any way we can. Please feel free to email me back at cs.manager@cliphair.co.uk.