Be N.

No seller protection against malicious buyers
No seller protection - scammers appear to be protected by Vinteds rules.
Buyer received the item and said was in PERFECT CONDITION however found a dirty mark, of which I was unaware of. Buyer did not try to remove the ‘dirty mark' and no photos to support their findings! I Advised I was happy to refund on return of item however the buyer according to Vintage t&cs to pay for postage.
Buyer was not happy with this so maliciously damaged the item beyond repair attempting for postage be covered by the seller.
Due to the malicious damage, I advised vintage I was no longer willing to accept a return and asked them to view the chat history as there was no discussion of there ever being damage ‘a hole' in the item. Vintage asked the buyer to send photos 5 days after they had received the item - plenty of time for malicious damage to be made and not a true representation on the item received, however Vinted turn a blind eye to this fact.
Vinteds' resolution was the item be returned to me and the buyer refunded! I am now left with an item that is damaged and unable to sell?
The chat history was evidence enough that the buyer damaged on purpose however this has been ignored.
Formal complaint proceedings against Vinted and the buyer will be progressed.