I bought tickets for a concert while on vacation in Maui. They postponed the concert while I was there. I since returned home to Oregon. It has been several months, they do not provide updates. When I email eventbrite requesting refund, I immediately get an auto response saying they reviewed my request and cannot issue refund because concert has not been canceled. They do not have a phone to speak to anyone directly. It feels like a scam. Take everyone's money postpone concert so they don't have to issue refunds. There should be a time limit on postpone time. Literally they are making thousands collecting people money gaining interest in their accounts.