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Bernie H.

Contributor Level

Total Points
83

1 Review by Bernie

  • MySmartTVs.co.uk

12/4/17

So I ordered a TV which said 10 day delivery. I hadn't heard anything so contacted Sean Cullen, he answered my email within the hour!. He assured me that my TV had been picked up by the courier and he would chase it up. Sean was most helpful at this point he even offered me a £50 refund. I now know that was to keep me sweet. I then received another email saying " the TV had been mixed up with other TV's and returned to him! Again, I was reassured my TV was on its way. The TV was eventually delivered another week later. After reading the reviews on here, I was a little concerned. I wasn't in at the time and I said to my husband " make sure you fully check everything before you sign. He phoned me at work to say he hadn't accepted delivery as the remote wasn't working properly. The delivery men asked if he would keep the TV and just send the remote back!. I phoned Sean Cullen and he answered straight away. He assured me, this had happened before, if they set the TV up on the floor, the carpet interferes with the sensor. He wanted to phone my husband to confirm this was the case and he would try and get the courier to return. Sean had been very, very helpful in resolving this. Unfortunately it was another week before the TV was delivered but in the meantime the said same TV had been reduced by £150 "before" I had received mine. Ok, that is the luck of the draw but I was still waiting for my £50 refund and yes, you've guessed it, Sean will not respond to any of my emails. I didn't ask for a refund, Sean offered it to me and I have all the emails to prove it. Am I happy with the TV " Yes " am I happy with the customer service absolutely " Not".
You take your chance is all I can say. Funny though how Sean is in contact with you all the time up till the day you sign. One more thing to add. I hadn't realised this, on top of the box, there will be a letter waiting for you which say's once you have signed that's it, there is no return but not in as many words but that is what is meant by it. So Sean if you are reading this and I'm sure you are, do the decent thing and send me my £50 refund please.

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Bernie H.'s review of MySmartTVs.co.uk earned 3 Very Helpful votes

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