Bianca G.

I canceled service and returned my equipment back in July. I now have a past due amount for service that I have not been receiving (it is October). When speaking with customer service and a supervisor I was told that I never cancelled and that there was no proof of me returning the equipment. I have a receipt from FedEx along with serial equipment numbers on the receipt. I was yelled at by the supervisor stating that I never cancelled service. I called back again and was connected to another agent and she saw on my account where I called in and canceled, even though the previous two agents called me a liar.
I deceptively paid for service for the past couple of months that I did not use and had cancelled. I have never been spoken to with such disdain and unprofessionalism by a company in my life.
They have been taking my money deceptively and now when I refuse to pay "a past due bill" for service I canceled I refuse to have this company just take my money and treat me this way.