Billy S.

I feel that I should first thank the folks that make this platform possible, it helps to have a place to vent our frustrations when we are feeling so let down & we appreciate it. Funny enough not even an hour after I posted my complaint about assurance wireless I finally received my email with tracking number! Coincidence? Not sure. Anyway I thought my problem was over, now usps had my package! Yay! I have been waiting for my phone for a while & I need my it for work. So I got my first email saying my package would arrive at 8pm the next day. Now I have received a new text every day this week saying it will be no later than 8pm the next day. Now their saying no later than Monday@8 again! When does this crap end? I grew up knowing that if it was an American company you could almost guarantee that you would receive decent customer service. Sadly I'm finding more & more this isn't the same country I grew up in. And to think they want to handle the ballots!

I paid almost $200 for a reconditioned phone last month. I chose the overnight option at check out & there was an additional fee so I assumed I would get what I paid for but after finishing the transaction I noticed that they didn't include the overnight delivery that I requested. I called & tried to explain the problem but only got some Indian guy who couldn't understand me & vice versa. When I finally got him to wake his brain for a brief moment he informed me that I was basically screwed! No help at all. But best of all the supervisors refused to even speak with me & hung up! I was immediately charged for the phone & to this day I have yet to even receive a tracking number text or anything! The site clearly says that it would be shipped within 3 business days & as soon as it ships you will get a text with tracking number. And that even with regular delivery it would be no more than seven days! I'm very disgusted that a business like this is aloud to exist here in America! Let alone get away with treating their own customers this way! I smell a boycott coming.