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Experience: Health

Member since September 2020

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1 Review by BOB

Hi. This company unilaterally cancelled our three eye appointments for our family. This company then forgot to tell us of their action and worse yet, they sent a text to each family member reminding us of the appointments. We of course showed up to find out that the appointments were cancelled. The manager's excuse, rather than an apology, was to claim that "all appointments" were cancelled due to COVD (even though ours was in September and they were seeing patients) and that it was our fault that we should have called to reconfirm the appointment---even though they sent each family member a reminder text. This company is so bad, as we were in their store the apparent manager while telling us that "we should have called to reconfirm" ---had the balls to tell us that she
Doesn't answer the phone at her store because there are too many calls---and she lets them go to a national call center.
Do these people a favor and put them out of their misery---don't do business with them.

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