Brantz M.

STAY AWAY FROM KEYPARENTS.COM

I ordered a product from keyparents.com called "Periodic Table Display with Elements" and you can see all of the available similar named products at their site here: https://keyparents.com/search?query=elements Note that ALL of these products say that they include the chemical elements: "The Periodic Table Display with Real Elements". The problem is that when the order confirmation came to me by email it said: "Item: Periodic Table Display with Elements Variant: Without Element Quantity: 1" I then sent an email saying that I ordered a unit WITH the elements and either wanted the order corrected or cancelled, but I got no reply. In the end, it took nearly 2 months to receive the product and it indeed did NOT include the element samples, just little pictures of them. I then started an email exchange with support. They said I ordered the wrong product, but as you can see, all versions on the site INCLUDE the elements, so it was not possible to order it without them.

In the end I had to open a case with PayPal, who helped broker a return and full refund, but I still had to ship the product back (from Canada to Australia) and pay the shipping which was about half of the product value, so I am VERY dissatisfied with keyparrents.com.

STAY AWAY FROM KEYPARENTS.COM