Thumbnail of user brettn64

Brett N.

Contributor Level

Total Points
94

1 Review by Brett

  • Northbound Gear

1/5/22

This company advertises easy returns. Well if you live in the US the return shipping is over $20, plus there is a restocking fee that northbound charges. Oh, and you will have to fill out a customs declaration form. The size that I ordered is no where near true to size. Beware of purchasing from this company. They will fill your email inbox with spam and offer no true customer service.

Tip for consumers:
Do not buy from this company!

Products used:
pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user northboundg1
Northbound G. – Northbound Gear Rep

Hi Brett, thanks for taking the time to leave us a review!

We're so sad to hear about the shipping cost. Please know that we are a Canadian company and our return depot is in Canada. We hope to open a US return center eventually to allow local returns for our US customers. Our pants are true to size, and we do have a size chart so you can have a guide in selecting the best size for you. Thanks for your feedback regarding our emails, you can opt-out at any time, we have removed you from our subscription list now.

If you have any other questions or concerns, please reach out to us at info@northboundgear.co and we are happy to assist you.

Brett Has Earned 14 Votes

Brett N.'s review of Northbound Gear earned 14 Very Helpful votes

Brett hasn’t received any thanks yous.

Brett doesn’t have any fans yet.

Brett isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user ursulaw78
2/26/24

Do not buy from this company if you live in the US, and do not trust the return process. I...

Thumbnail of user malloryf37
12/30/23

The best thing about Northbound Gear is the Customer Service. No matter what time I sent an...