This company advertises easy returns. Well if you live in the US the return shipping is over $20, plus there is a restocking fee that northbound charges. Oh, and you will have to fill out a customs declaration form. The size that I ordered is no where near true to size. Beware of purchasing from this company. They will fill your email inbox with spam and offer no true customer service.
Hi Brett, thanks for taking the time to leave us a review!
We're so sad to hear about the shipping cost. Please know that we are a Canadian company and our return depot is in Canada. We hope to open a US return center eventually to allow local returns for our US customers. Our pants are true to size, and we do have a size chart so you can have a guide in selecting the best size for you. Thanks for your feedback regarding our emails, you can opt-out at any time, we have removed you from our subscription list now.
If you have any other questions or concerns, please reach out to us at info@northboundgear.co and we are happy to assist you.