Trip.com is an unscrupulous company based out of China. I made the mistake of purchasing an airline ticket on Trip.com, since I was having trouble buying one directly through LATAM airlines. LATAM ended up canceling my flight, so Trip.com rescheduled me to get to my destination a day later then I needed to be there. I tried to get a refund, but they insisted that LATAM's policies only allowed a 34% refund. When I called LATAM they said since they could not get me to my destination by the day I needed to be there they would offer a 100% refund, but since I went through Trip.com, they had to initiate the refund. Trip.com refused despite multiple conversations and e-mails. At first they cited LATAM policies, then they sited rules "under flight international aeronautics" which prohibited a refund. They essentially stole $280 from me. Clearly a fraudulent scam.