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When contacted less than an hour after making a purchase, the merchant refused to provide a way to cancel the order. They are forcing the item to be shipped and have me ship it back or try to refuse the delivery, then beg them for a refund. And wait for that refund to be processed.
That is the way Sur la Table says we don't value your time nor you being a customer.
Tip for consumers:
Any company that refuses to cancel an order within minutes of order placement is not a company that values its customers.
Brian M.'s review of Sur La Table earned 2 Very Helpful votes
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Hi Brian,
We apologize for this inconvenience. Unfortunately, once an order processes in our system it is locked, and we are not able to unlock the order to make any adjustments or cancelations. You are welcome to refuse the package or return the items you do not wish to keep for a full refund or exchange.