They charged me £5 for the plus service that I never signed up for. When I reported this to them they refused to refund me even though I never used any of the plus services (as I never realised I was a member). They have unacceptable practices and evil customer service.
When I complained they basically told me they ripped off lots of other people using the same technique and to pay me back would be unfair to all the people they stole from and didn't payback.