Brittney K.

USPS used to not be too bad. But here recently my orders have been sitting in transit for WEEKS with absolutely no update at all. I mean I know it's a busy season but we would like to know when we are getting our packages. Most of them won't make it here in time for Christmas at the rate they are going but I won't know because the tracking just stops. Mine has been sitting in transit and the Richmond facility for 12 days now - and I live just outside of Richmond so there's no reason I shouldn't have received it. I have had no updates since December 4th on my package. Others haven't even shown up from November and I know for a fact I won't get my last order from the first week of December.

Can we talk about just how great UPS is?!? I mean you ship a package and it gets there the next day! On time, not busted up, and actually gets delivered. I ship everything UPS they are the best at getting the job done right!

I ordered some stuff from Ulta and it was shipped through laser ship. Well it has lots of tracking leading up till the delivery date which was December 2nd. I checked the status of my package and it said it was delivered on December 2nd - at this time it was around December 5/6 as I had been checking for new packages everyday so I knew I couldn't have missed it. So I looked back at my email for tracking and it said "trouble finding your package" so I clicked on that and it said "sometimes this happens, check the porch, garage, mailbox, neighbors house, etc. and if it doesn't turn up within 3 days to call them" so I gave Ulta a call on the 10th of December and they issued a reship. But i'm still confused as to how my package says delivered but nothing was received? I'm also super bummed my sisters Christmas present won't be here in time for Christmas now. I hate to think that the driver may have taken it but I am not sure at this point. My house is far back with people in and out all the time so no one could have taken it from my porch.