Busola G.

Don't get me wrong they have a nice covered up sweet professionalism over the phone, nice sounding, but for the actual service portion, they do NOTHING for the customer. I ordered a product that after 2 weeks, still did not arrive (when on the website the shipping policy says delivery within 2-7 business days). I called to have them ship me a new package since I really needed my hair. They said no, the only option I had was to order a new package. I was frustrated but said ok, I thought instead I might wait and hopefully it would come soon.

Then I decided I'd called back again a few days later after calling USPS twice and leaving my local post office with no luck. I was convinced they could at least be able to expedite the shipping for me for free if I paid for another package (since at this point it has been 14 business days and 18 total days since I ordered the package). They again said no to expediting the shipping (which wouldn't really even be expediting the shipping being that I have already been waiting for so long). Finally, I filed a claim, then cancelled my order completely once I lost hope and realized my package was lost. They assured me over the phone I would receive a full refund. At that point, I had already ordered from another company AND that package had already arrived. 4 days later, now 21 total days after my order, my package arrives.

I notify them and ask for my full refund that I am owed and how I should go about returning the package to them. They tell me I will not receive a full refund but have to pay a 10% restocking fee + the cost for shipping!

They did NOTHING, offered nothing to service their customer, and just blamed USPS and said it lied in my hands that I did not receive the package. Ridiculous! Horrible service!