I ordered a motherboard for a pretty new computer. Got the board in the mail from these crooks, had my IT person install it and within 24 hours the video went out. I changed out monitors, cables, everything thinking that maybe that was the problem. IT person checked it out again and it was a bad motherboard. I left messages and emails and never got any reply. Finally, I bombarded them with more emails and i got a two word answer back from "VIC" that said, TRY MEMORY. I emailed back that the memory was ample and asked what their exchange policy was. He replied with a link, thats it. The link was to their website policy. Basicly, screwed. No refunds. No exchanges. So they couldnt call me, or write me or discuss. Just some ignorant response. And... the website has a million mispelled words and errors. Had I seen that, Id have never ordered from them. Problem is, I followed the link from a trusted IT friend who thought he had found a good price on the mother board I needed. THIS IS WHY I SPEND A LITTLE MORE AND BUY FROM REPUTABLE STORES AND COMPANIES!