I signed up for a crate in May, and by the end of June I still hadn't received it.
I reached out on July 4th to report the missing crate. On July 5th, I was told that an item from the crate was delayed and I should expect a tracking link by the next week.
The next week, I still hadn't received the crate, so I emailed again on the 9th. I was again told that I should expect a tracking link soon.
On the 10th, I finally told them that I had waited long enough and to cancel the crate and refund me. On the 11th I was told that I could not cancel or be refunded because the crate is already in transit. I asked the obvious question - how can the crate already be in transit and I still haven't received a tracking link?
On the 14th, I was told again that there was a delay on an item and to expect a tracking in a week. I responded back with expected frustration at being told contradicting excuses and I demanded that the issue be escalated to a manager, since at this point I was receiving only the same canned responses from the rep.
On the 17th (today) - 2 weeks after I originally emailed and a full week after asking for a cancellation and refund - a "team lead" emails me to tell me that I can't cancel or be refunded because "a label has already been" (I assume he meant "been created") for the crate and to expect it by the end of the week.
Since customer services is clearly not a concern for LootCrate, I've now begun the chargeback process to get my money back.