Thumbnail of user carlenep

Carlene P.

2
Level 2 Contributor
Chicago, United States

Contributor Level

Total Points
692

7 Reviews by Carlene

  • Forward2Me

11/14/23
• Updated review

After some back and forth with the company, we came to an agreement that I would wait one month to see if my shipment showed up, and if not, they would refund me for the cost of my order. Unfortunately, the package didn't arrive. True to their word, they did refund me. However, they refunded me in Japanese currency and I ended up losing about $15USD in the exchange.

Additionally, because this process took so long, I was unable to reorder the same items because a number of them sold out while this situation was being resolved, which is the most disappointing part of the entire situation. If they had been more proactive and timely, they might have been able to retrieve my package, saving them the money and me the grief of this long ordeal.

I am updating my review because I believe they acted in good faith. Mistakes were made, but they did make some effort to resolve the problem, and for that I am grateful.

Service
Thumbnail of user tracyt60
Aimee F. – Forward2Me Rep

Hello Carlene,

We sincerely appreciate your willingness to engage in the resolution process and your acknowledgment of our efforts to address the issue.

We genuinely regret any inconvenience caused during the delay in resolving the matter, leading to the loss of some items due to stock depletion. Your feedback is invaluable, and we take it seriously. We understand the frustration of not being able to reorder the same items, and we apologize for any disappointment this may have caused.

We appreciate your understanding and patience throughout this ordeal.
Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you better in the future.
Thank you once again for your constructive feedback.

Best regards,

Not trustworthy or reliable
11/10/23
• Previous review

So far, my experience with Forward2Me has been extremely disappointing. They gave me an address to use for shipping in Japan, then they changed it without telling me. I had already shipped $300 worth of merchandise, and Forward2Me has done nothing to help me resolve the issue. Instead, I've been going back and forth between them, the shipper and the courier to try and figure out what happened to my package. The courier said that they could redirect the shipment to the correct address, but despite the fact that Forward2Me got me into this situation, they refused to help facilitate the redirect. Now my package has been delivered to the old address and I'm waiting to here back from Forward2Me, but they have not responded with any updates. I'll update my review if anything changes, but right now I'd strongly suggest staying away from this company so you don't lose money due to their poor communication and customer service.

Tip for consumers:
Don't use this site. Not reliable. They will not take responsibility for their mistakes or help you resolve issues. You're on your own if anything happens.

Products used:
Forwarding address account

Service
Value
Shipping
Quality
Thumbnail of user tracyt60
Aimee F. – Forward2Me Rep

Hello Carlene,

We deeply regret the issues you've encountered with your recent shipment to Japan, and we understand how important it is to have a reliable and trustworthy service.
Since March 2023, we have relocated our warehouse to a new address in order to better serve our customers. All customers are notified via email. Unfortunately, it has come to our attention that you may still be using our old warehouse address.

Please expect to hear from us shortly with updates on the situation, and we will work diligently to resolve this issue to your satisfaction.

We do apologise for any inconvenience.

Kind regards,

  • Zulily

10/15/21

I don't recommend ordering from this site if you ever have issues with sizing. Because they don't take returns, if something shows up and the sizing is off, you're stuck with it. I stopped using them because I had spent tons of money on poor quality clothes that don't fit properly. It's fine for ordering household goods, accessories, etc.

  • Eaglemoss

7/3/21

I was super excited to subscribe to the wizarding alley monthly subscription. I should have read the reviews first, because my story is practically a replica of everyone else's. I received no information or update about my subscription for weeks, so after 3 weeks I contacted them to find out when I would receive my first shipment (the site and automated response email says the first shipment will be 21 days from payment.) They said it was on back order and they didn't have an ETA. I gave it another week, but after 4 weeks and no proactive updates, I've decided to cancel. They make you call in to do so. The rep I spoke to didn't even ask why I was cancelling. Ironically, they offered to make the time between shipments longer.

I also want to mention how terrible their email support is. It takes multiple emails to get all the information you need. In fact, I had to ask the same question in 3 emails because they kept ignoring it (I had asked if they had other wizarding alleys available to subscribe to.) After the third time, they just didn't respond back at all. I'm not sure why their support team thinks it's okay to ignore their customer's questions. That's about as terrible support as you can get.

As an avid Harry Potter collector and online shopper, my strong recommendation is to avoid this company. They should not be selling products that they don't have in stock and have no idea when they will. Their support team needs to learn proper customer service. As a whole, they need to get their act together.

Tip for consumers:
Do not purchase from this company. They sell products they do not have in stock and do not know when they will have in stock.

Service
Value
Shipping
  • Valar Store

1/4/19

ORDER AT YOUR OWN RISK!

Doesn't deliver on time and refuses to cancel or refund.

I ordered an item on November 17th and when it became obvious that they would never be able to deliver in time for my out of country trip on December 13th (it was a Christmas gift for an out of country friend,) I emailed to cancel. The item hadn't shipped yet and they asked me to wait longer and apologized profusely. I waited as long as possible (2 more days), but then insisted on cancellation. They then told me that now it was too late to cancel. This item didn't arrive until December 27th! By then, not only had my trip come and gone, but so had Christmas, rendering the item useless.

I tried to do a PayPal dispute, but because the company was able to provide tracking information, the dispute was decided in their favor. I warn everyone against ordering from a company who won't let you cancel an item BEFORE it ships!

  • Loot Crate

7/17/18

I signed up for a crate in May, and by the end of June I still hadn't received it.

I reached out on July 4th to report the missing crate. On July 5th, I was told that an item from the crate was delayed and I should expect a tracking link by the next week.

The next week, I still hadn't received the crate, so I emailed again on the 9th. I was again told that I should expect a tracking link soon.

On the 10th, I finally told them that I had waited long enough and to cancel the crate and refund me. On the 11th I was told that I could not cancel or be refunded because the crate is already in transit. I asked the obvious question - how can the crate already be in transit and I still haven't received a tracking link?

On the 14th, I was told again that there was a delay on an item and to expect a tracking in a week. I responded back with expected frustration at being told contradicting excuses and I demanded that the issue be escalated to a manager, since at this point I was receiving only the same canned responses from the rep.

On the 17th (today) - 2 weeks after I originally emailed and a full week after asking for a cancellation and refund - a "team lead" emails me to tell me that I can't cancel or be refunded because "a label has already been" (I assume he meant "been created") for the crate and to expect it by the end of the week.

Since customer services is clearly not a concern for LootCrate, I've now begun the chargeback process to get my money back.

Tip for consumers:
I strongly suggest that you consider using other similar companies or just purchasing the items from the crates you want online elsewhere.

Service
Value
Shipping
Returns
Quality
HSN
  • HSN

3/9/18

Then I received an email telling me that it would not be published because it failed to meet their review guidelines. I had not been provided with guidelines. My review contained no profanity or falsehoods and I cannot find a legitimate reason why it would not be published by a creditable business.

I emailed them outlining the above and requested that they send me their guidelines so I could ensure that my review met their guidelines. NO RESPONSE.

Apparently, their guidelines are that you must write a positive review. Negative reviews will be refused and you'll be told it doesn't meet their guidelines and it won't be published. EXTREMELY SHADY BUSINESS PRACTICE.

Tip for consumers:
Research other complaints so you know what you might be getting into.

Service
Value
Shipping
Returns
Quality
  • Beautifulbridaldress

7/1/13

I had the exact same experience as the people above! DO NOT ORDER FROM beautifulbrides/kissbrides!
The dress was a costume version of the one I ordered without any of the same details... it basically wasn't the same dress at all! I ordered a few alterations (which they didn't do). Even though the errors were all THEIR mistakes they gave me the run around about returning it. They tried to tell me they would return part of the money, then they tried to tell me they would remake it for me. They told me I shouldn't return it because they can't be sure it would reach them. They told me the shipping was too expensive and I wouldn't be reimbursed for it... even though it says on their website 100% money back guarantee AND that if the return is their error the shipping will be reimbursed. We have finally decided to try and sell it on EBAY because we feel they will likely not refund our money and may just tell us the dress never arrived.
PLEASE DO NOT ORDER FROM THIS WEBISTE! Save your money and if you still want to order online, find a Canadian or American website!

Carlene Has Earned 12 Votes

Carlene P.'s review of Beautifulbridaldress earned 2 Very Helpful votes

Carlene P.'s review of HSN earned a Very Helpful vote

Carlene P.'s review of Loot Crate earned 2 Very Helpful votes

Carlene P.'s review of Valar Store earned 2 Very Helpful votes

Carlene P.'s review of Eaglemoss earned a Very Helpful vote

Carlene P.'s review of Zulily earned 2 Very Helpful votes

Carlene hasn’t received any thanks yous.

Carlene Has 1 Fan

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Charles D.
0 Reviews
0 Votes

Carlene is Following 1 User

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Patrick A.
1 Review
1 Vote

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