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Carol C.

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Total Points
85
0
1

1 Review by Carol

healthcare.gov

  • healthcare.gov

“Bad customer service”
11/16/20

Not very friendly customer service representatives. I have had several representatives put me on hold and never returned because they don't want to attempt to solve my issue or even transfer my call to a supervisor, apparently this is their new way of hanging up on you so that you don't get to answer the reviews at the end of the call. They want the customer to hanging up first. One time I was placed on hold for 3 hrs, yes you heard it right. I had to end the call. You need to do better this is about people's health coverage.

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Carol C.'s review of healthcare.gov earned 5 Very Helpful votes

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