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carolea44

carole a.

Contributor Level

Total Points
181

1 Review by carole

5/31/18

I know this company as POOL MOTOR EXCHANGE! They are liars! My home warranty sent them to check why my pool isn't cleaning! I have a NEW PENTAIR 1.5 hp variable speed pump. The man that came out had NO CLUE what the problem was and told me that! I asked how long he was doing this job! We have more words and then he said he had to call his boss! Well he left without telling us. I called his boss and the boss said it was the pop ups! Not to worry that he would get them fixed and LIE to the home warranty to get them covered. I never heard from Juan, the owner! I get a call from my home warranty saying JUAN told them the pump was INFERIOR and would not work on my pool! I called Juan back and asked why he told me one thing and them another! He said he talked to his pool man that was here and that's what they came up with! I told him Pentair and 10 other pool companies said this is the perfect pump for my pool and he said he disagrees! So now I have NO COVERAGE on my pool because of this JERK! I have to now either cancel my insurance and get someone else or get another pool man to fight with my company to prove JUAN wrong! DO NOT USE THEM. I will report him to the insurance saying he lies to them to get things covered when he goes on warranty calls!

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