Carolina H.

Edited to add 08/23/2018: I did get a call and was able to speak with a manager at Stream and he was very helpful in getting my bill fixed. For this I am very appreciative. He also informed that if I have further issues to call him directly as well. This makes me feel better also, since I know I have someone there that I can reach out to and get any future issues resolved. Thank you!
08/22/2018 - This is the worst experience I've had with an energy provider. Their website is horrible at loading payment methods. Loading takes forever or just doesn't happen. I've had to do it on my phone and even then there was an error. They also charge you a convenience fee to pay your bill. I've had service with Direct Energy, Green Mountain, Dynowatt and none of them have ever charged me this. I've had to call 3 times to inquire about getting my payment posted and because their system failed to catch an error I am now being charged $50 extra on my bill. After a month and a half of having their services I have decided to switch. I'll eat the cancellation fee to not have to deal with these ridiculous issues going forward. Thanks for the headache Stream Energy. I definitely do not recommend.