Caroline H.

Have been ordering from this company for a while, have a chronically ill houserabbit who needs regular medication and syringe food and they USED to be very good, very quick service etc. Unfortunately recently they have gone downhill, they offer different delivery options but fail to mention that the actual despatch time depends on when they choose to get round to posting it - so if you pay for first class postage they can easily leave it for over a week before bothering to post it. Very disappointing. I think they should remember these are not luxury items, they are items to relieve a sick animal's suffering, and days can make a difference. They'd be wise to bear in mind there are plenty of other suppliers out there.