carol m.

Shopping online is so easy I rarely traipse round the shops any more. However, when things go wrong and items need to be returned for whatever reason, I find Amazon customer service to be faultless to the point I would purchase from 'fulfilled by Amazon' even if I have to pay a little more than other Amazon third party suppliers due to the ease of getting issues sorted trouble free. Amazon prices are also in line if not cheaper than well known price match stores.

We have had nothing but problems with EE. We have 4 separate mobile accounts in our household, all from EE and each time we have an issue, EE is initially helpful in taking the phone and sending it for repair but then the fun begins! We have had a handset come back damaged, one unrepaired and existing fault as before, charges made for handsets as they say they are 'water damaged' when they have never been near water, unreliable store managers who make empty promises and all in all the most unreliable, unhelpful, uncaring company I have ever had to deal with. You will even struggle to get through to Customer Services to lodge a complaint as there is no direction for this service either on the website or via the phone and it just adds to the frustration of dealing with such a unprofessional company. Steer clear if at all possible and go to Car Phone Warehouse who have regrettably had their T-Mobile (EE) business curbed significantly.

I was very concerned after I placed my order for Ray-Ban glasses to find they were being shipped from Hong Kong. I immediately thought fake and was very worried I had been scammed. Anyway, my glasses arrived superquick (within 3 days of ordering!) and they are perfect and the genuine item. I have carried out all the checks to confirm they are Ray-Bans and they tick all the boxes, so I would say ignore some disgruntled reviews that for some reason have an issue with this company, I would say apart from the useless carrier company who delivered to the wrong address (DHL), these are the real deal and far less than you would pay elsewhere - except for fakes on Ebay.