cc p.

Used to buy their clothes years ago in store and was pleased with the quality so I was happy to find that Coldwater Creek has an online store.
That joy faded fast as I looked through the site and found that this company is out of step with other clothing stores in two critical ways. They have a punitive shipping policy whereby the shipping increases as the total in the cart increases. Most stores offer free standard shipping, or at least a threshold, that once crossed, becomes free shipping.
Then, there is the" fat tax" applied to women's size clothing. Most clothing stores have abandoned this practice, if for no other reason than it affects their sales.
In the case of Coldwater Creek I found the following: a coat that sells for $209.95 for a petite small to a misses XL suddenly increases to $234.95... Same coat... only $25 more once you cross over to Woman's 1X. Every piece of clothing I checked on the site followed a similar pattern.
When I called to inquire as to why this is so, I was told more material is a factor, along with other nonsense excuses... If that's to be believed why aren't they charging a different price for each size along the spectrum? After all, there is a substantial difference in the amt of material between a petite small and a misses XL. There was no explanation for that... and using that logic, why not charge more for size 11 footwear which is nearly 2x larger than size 6 footwear.
No, let's just charge extra for women's sizes.
I decided to just voice my opinion instead of accepting the 20% discount...which I subsequently found out was not a deal at all because this same 20% off was offered to everyone shopping at their site if you gave them your email. What I want to see Coldwater Creek do is make adjustments in their pricing and start treating, valuing and respecting a substantial consumer base. I will be watching to see if Coldwater Creek does the right and fair thing. Judging from the reviews on this site you really need to start listening to consumers regarding numerous issues.

I've been taking my vehicle here for service for almost 2 years now. I did need to switch advisors early on due to some issues, but now I am very satisfied with both my advisor and the general service manager. I feel confident that my car is in good hands when I need to bring it in for service. I highly recommend BMW of Warwick service department as a top notch, trustworthy business.

I have tried all ways I know to reach this company to get answers to questions I have about a product I am interested in purchasing. They have an active Facebook page, a website, email, and chat but seem uninterested in responding to a potential customer. That's a bad sign...I will shop elsewhere.

I've been an Amazon Prime member forever and have never had such a nightmare experience with an order.

The kettle arrived in fine condition, but instead of the white handled kettle I ordered, and was listed on my invoice, I received a black handled kettle. The sticker on the top of the box said "white", but later when I packed it up to return it, I noticed the sticker on the bottom stated "black". (See pictures)
So,I called and asked to exchange it for the color that I ordered.
That's when the problems began.
I spoke w/4 supervisors in the hopes that one of them would be helpful in resolving the issue, but to varying degrees,I was met with disrespect, suspicion,condescending attitude, and downright talking over me.
Quite honestly, I've never experienced this from Amazon,... ever...until now.
Something has changed, and not for the better.

To complicate matters, mine was sold through their warehouse as " like new" and they didn't want to help me get the color I ordered...even though it was their error.
I guess they fail to check to be sure these boxes contain the item as described, although their descriptions online would lead you to believe they do. I was told I would be refunded only if I followed their online instructions to the T and if I wanted the white one I could go back and purchase it at the current price which is now higher. No apologies, no "let's see if we can correct this error", no... actually, one supervisor insinuated I was lying regarding the color I received (although that was debunked once she saw the photo and the invoice).Because the correct color was now going to cost more as it's price moved up and down like the stock market while I waited for my package to arrive, I decided to just cut my loses of time and energy and get my money back.
Amazon, it appears does not value their customers.
Because of the horrible treatment, waste of hours on the phone,the stress I endured, and the lack of respect and value for a long standing Prime member, I decided I had enough, and plan to cancel my membership and stop ordering from Amazon altogether.

Second update:

This is my honest, unbiased opinion of a company that I initially misjudged because of communication issues.
I am writing this freely and am receiving no incentive in any way. I strive to be fair in my reviews and recommendations.
After further communications with the owner and after spending some time using the pillows, I can confidently recommend this company. They are honest and seem truly interested in helping their customers. I highly recommend them if you are searching for quality linens.

UPDATE:
I finally heard back from the owner of this company who claimed all my emails had gone to spam... (hmmm...was not true of past correspondences w/them?) Nonetheless, once we connected, I was satisfied enough and was able to make the purchase.
The down pillows are very well made and arrived quickly and well packaged.
I may update this review once I have time to use these pillows. But, for now, all is good!
I now feel I can adjust my rating up to 4 stars to reflect the satisfactory outcome...

Original review:
To be clear, I can't say anything, good or bad, about the product as I've been unable to make the purchase as the company has stopped communicating. This review is based soley on my experience trying to make a purchase.

I have been researching authentic Hungarian goose down pillows for quite some time. Came across Hamvay-Lang a few years ago. Being leary about ordering pillows sight unseen, I relied on the many good reviews on the website. The fact that the representative was very helpful in answering my numerous questions also made me feel comfortable.

At that time, the company was in the process of obtaining Okeo-Tex certification, and I was in no big hurry, so I decided to wait.

I recently checked the website and was pleased to learn that the bedding is now certified.

So, I resumed my contact, but had additional questions...some related to the reduction of fill weight in the Pure Delight pillows.

Ultimately, I decided to go ahead with the purchase of 2 queen size Pure Delight pillows and agreed to pay the extra cost to increase the fill weight in one pillow to what it was back in 2020 when 20 oz fill weight was standard.

As this would now be considered a custom order, I was going to need help at checkout.

So, I emailed several times asking for this assistance... as well as for verification that the Okeo-Tex label was actually affixed to the pillows.

Strangely the correspondence stopped...

At first I was annoyed, feeling I was being ignored... especially when I wrote to the owner and received no response.

I was certainly not feeling valued as a customer... one who hadn't even made a purchase yet.

However, perhaps there is a valid reason that at least 3 emails, 2 of which I cc'd or directly addressed to the the owner, have remained unanswered for several days.

Did you go out of business?

(but...based on the posts I see on your FB page, I suspect not)

Family and friends say this is not a good sign and I should shop elsewhere.

Maybe they are right.

But maybe...there is a good reason?

From what I understand this is a new company. Well, I've discovered they have a lot to learn about customer service. I decided to try them out based on some good reviews I read, but after experiencing customer service first hand, I cannot recommend them. The issue started when applying a % off coupon. As it didn't work as it should have so I contacted Temu via chat. That person did not have the authority to issue a functioning code and wanted to escalate the issue to higer up. That, I was told, would take between 24-48 hours. I tried to explain that some of the items in my cart were limited stock or on time sensitive sale so they would be adversely affected by that delay. It amazed me that such a simple request to correct a website qlitch could not be handled by a customer service agent. I ended the chat.frustrated.
I then tracked down the company's tel. Number ( surprisingly... they had one). I was hopeful I would get the help I sought if I spoke with someone on the phone. When I explained the issue to the rep.,I was told they did not have the ability to address the problem. I asked for a supervisor. Well, that supervisor treated me with such disrespect and wouldn't even let me speak. She just talked over me and told me she couldn't help.

So, I called back and got someone else, who was at least polite. But, all he could promise was an escalation to the next level and he said he'd expediate it and I'd get an email within hours.
By the next day, there still was nothing in my inbox. I then checked the items in my cart. One was gone...sold out... and 4 had increased in price. Now I would be faced with paying more for fewer items.

If this company thinks they are going to survive on just advertising cheap prices and ignoring customer service,they are in La, La Land... they will find out soon enough that won't work. True, people want good prices, but they also want respect and to be valued as a customer. They want a company who will empower their agents with the tools to quickly resolve a simple issue via phone or chat.

Because of this total ineptitude on the part of Temu, I watched items I painstakingly selected increase in price or simply disappear from my cart.

I am not happy that I wasted so much precious time trying to make this order work only to be treated this way. I'm, grateful, however, that I never actually put an order through.

I will now empty my cart and move on.

Be careful...do your homework...check out their numerous complaints on the BBB site before you spend your hard earned money here.

Update: I deleted my account and am still getting spam email from this company. I tried blocking their emails, but they must use several different versions of their address as I keep receiving them. I wish I never heard of this company! Nightmare.

When I read the reviews posted here, I had doubts about ordering from this company. Then I chatted with someone at Chain Reaction Cycles who was extremely helpful. So, I decided to take the risk, and placed an order. The package was promptly posted via DHL on 4/1 and it arrived on 4/5.
I'm glad I took the chance and have bookmarked this company for future purchases.

I found myself in a bad situation recently when my 3yr old washer and dryer both needed repair and I was expecting a house full of company. I figured I would first seek help from the manufacturer, but as luck would have it they brushed me off as I was out of warranty.

So, I called my local Wickford Appliance store where I purchased these machines and the service department supervisor, recognizing my situation, was very helpful in arranging for a technician to come out to quickly and honestly diagnose and repair both machines for a fair price.

Getting a good deal initially, is always a good thing, but it is the service and treatment one receives after a company has made the sale that speaks volumes and it is what makes me decide whether to continue to do business with a company or not.

I believe Wickford Appliance went above and beyond in resolving my issues.
I am grateful for the rapid response and quality of the service I received and would not hesitate to recommend them to anyone in need of a new appliance.

Any company that makes no mention upfront of cost and lets a person believe that the process they are going through is free, is not one I want to get involved with... very wrong... very deceitful... plain "no good" in my book. Funny how. It was only when I hit the back button that they offered me $1 unlimited trial. Ha... no thanks. I can go to town hall and get most of this info for free,

I will be sure tell others of your questionable tactics.

I have made several purchases from this small company which seems very environmentally and ethically conscious. I have been pleased with the quality of their products and found that If you spend over $75 they ship for free. They have historically been very customer friendly and helpful.
I was very excited about shopping during their recent warehouse sale, but unfortunately that experience changed all that for me. At this sale, one had to be quick to place items in their cart and get to checkout before the items disappeared. I actually lost a few things for being too slow... oh, well. I never shopped so fast. During checkout, I discovered there was tiered shipping which means the more you spend, the higher the shipping, which I think might cap at $15.95... Anyway, I was ok w/that, as the sale was decent enough, even w/ the higher shipping charges... so, I checked out. Then, I foolishly went back that same night to shop for more things that I know I missed in my hurry to check out before. I found a $20 scarf and the shipping was $7.95. Yikes, I thought... that's going to be nearly $24 in shipping charges for these 2 orders, placed on the same evening. I figured that if I quickly sent an email, the company would not want to waste more resources... boxes, labor and gas on 2 separate orders/deliveries. Especially for a company that is so environmentally and ethically aware. So, I asked if they would combine the orders... same address... same credit card... Just put it all in one box and ship it for $15.95.
Well, the answer was "no". I received an email the next day and, in summary, it explained that due to the limited staff and the fact that they already started working on the orders (really?)... it would not be possible.

OK... it didn't turn out to be such a great sale after all... I'll pay the $24 in shipping, on 2 orders that totaled $100.89, but, I can guarantee that this will be my last order.

I have to agree with all the other reviews regarding the help I received from the person that called me back.
Adam was very knowledgeable and and answered all my questions.
If I can find a competent local person to do the job, I will buy from this company.

I wanted to order some counter stools from Houzz. They had to contact the vendor and create a post for me to purchase the items as the vendor had to send them to Houzz.
At the time of my initial contact they quoted me a price.
I was told to wait a few days so they could create the order.
A few days later the woman from Houzz called and I gave her my credit card info and it was only when I asked her to verify the total, that she admitted the price had increased by $119 x 2 for a total of $238 more. So, when was she going to tell me this? I was shocked and questioned why the increase.
She blamed the vendor and when I asked if I could at least apply the Groupon code of $100 for new Houzz customers, she said she didn't think it would be a valid code. I told her that, according to the Groupon site, 39 people had successfully used it that day. So, she reluctantly said she'd try. Mind you I had added additional items to my cart so I was spending well over $1,000.
She then reported that the code had expired in Nov. 2018. Not true, if you believe Groupon (which I use a lot and have no reason to doubt).
The best she could do was to use a $50 code.
I didn't believe her. So, I asked to speak w/ a supervisor but she said she would. She returned to the call to report that the supervisor (whom I never got to speak with... a bad sign when the supervisor won't speak with a customer) said there was nothing that could be done.
So I told the sales rep.not to put the order through and I would take my business elsewhere.

All I can say is that if a company does this sort of thing, even before a sale, I shudder to think what their after sales support is like.
Oh, think I know... there would be none.
Needless to say, I will not be purchasing a single thing from them... ever.

I repeatedly tried to purchase an item through Barnes and Noble website but, each time I got to the checkout, it cleared the cart before I could make the purchase and it would force me to sign in repeatedly.

I closed out and tried again and again... until out of frustration, I gave up and called the local B/N, to see if I could buy it over the phone. The woman there tried to help but cautioned me that the item would cost more this way as they could not match their own online price... bad.
So I then called the toll free number and after waiting for over 15 min. The person there was able to complete the transaction.
I did ask to speak to a supervisor about the experience on the site but he put me on hold for over 10 mi. Before coming back to give me the bad news that I would have to wait an additional 30 minutes before speaking with a supervisor. Are there that many complaints that a supervisor can't be found for that long? Really.
I am on hold as I write this... now more than 40min... and am very unhappy with the way B/N treats their customers.
I want to hang in there to at least give them my feedback but it is now nearly an hour on hold so I'm giving up.

As soon as I spend the last of this gift card I will be done shopping at B/N for good.

Worst online experience.
Bought a bike online at walmart.
It showed there were 2 in stock.
When I proceeded to check out the number dropped to 1 left, as I figured it would.
It remained at that number for 5 more days, then went to out of stock.
Curiously, I received a notice the next day (7 days after my purchase) stating there may be a delay getting (my) item. It went on to state "we're locating more of these item(s) and will send them to your store for pick up". There was further info stating "if we can't deliver the item(s) by Thu., August 30, we'll cancel the order and process a refund.' The 30th was 2 days later. This was not a good sign.
This sounded like such a canned, generic message as it never even mentioned my "item" by name.
Well, on the 30th came the bad news that the bike was out of stock.
It surely wasn't, when I bought it, and as I said, another one remained in stock for over 5 additional days. Something didn't smell right, here.
No, I'm convinced, they sold my bike to someone else.
According to one of the online supervisors I spoke with, this happens when a distribution center somewhere else has the item and it's too far away to ship to a closer center.
This means that someone who orders after you can get the item that you thought was coming to your house if they are fortunate enough to live near the center with the goods.
Really bad and unfair practice.

The worst part of all this?
They still have my credit card money in "pending status" and claim that they are not the ones to release the funds but it's up to my credit card company to do so. Really?
Not according to my credit card co.
I want my money to be taken out of limbo.
As long as it remains pending, I have less available credit.

So, I'm left with no bike and Walmart continues to keep my money in pending status and won't release it.

Never, ever, again... this whole experience has been a nightmare. Be warned.
I'm sticking with Amazon from now on...

Snagshout has listened to its subscribers. The number of snags one can accumulate has increased and the amount of time one has to wait to receive more snags has decreased allowing more opportunities to get good deals.
Now I'd like to see more quality items offered as it can be a hit or miss more often than not.

Well, I decided to come back to Vipon and give it another chance.
In fairness, they did make some changes... for the better.
In theory... the instant deals are a much better idea than having to wait for the never happening approval from the seller.
I, do however, have a huge issue w/the way the count down works on those deals before they become active.
I missed several deals despite the fact I was on the site, signed into my account, ready to go, the moment a deal became active.
Each time I've been forced to go through hoops before confirming a newly active deal. They make you check off pictures that contain whatever scene they ask you to ID. This step delays the actual confirmation enough to cause you to miss out on a popular item.
Why isn't it enough to be just signed in?
Well, because of this I've missed out every time it's something I really wanted and kept watching.
I think I'll just sign out... permanently this time.
It's still a bad, bad site and not worth the effort.

I've visited this restaurant several times with friends to enjoy the varied and delicious buffet that, until recently, was served daily.
I was a bit disappointed, however, when I visited on a recent weekday to learn the the buffet was not currently being offered daily.
After speaking with the owner I learned that this may change in the future.
Hopefully it will... as the buffet is a good way to get a chance to explore some exotic and tasty dishes.

I've been on Groupon for over a year and while I don't visit the site on a regular basis, when I do go, I find some good deals.
I once had a groupon for a restaurant that closed or went out of business, unexpectedly.
At first I figured I just lost the value of the groupon but then decided to contact the company. I received an immediate response and the value of the unused groupon was returned to my account to be used in the future. I recommend this website for the value and the good customer support they offer.

I have been a Chase card holder for several years. I currently have 2 credit cards with them.
Each year I call to speak with their non existent retention department, or so called "Loyalty Department".
And each year I am read a script that informs me just how fortunate I am to have their benefit rich cards.
Speaking to a supervisor this last time was an exercise in frustration. This man was none too happy to close my accounts explaining that this is a business and he couldn't waive or credit the $190 in fees these 2 cards carry.
I explained that Citi is very accommodating and creative when it comes to keeping its customers satisfied.
I am very happy w/ the way I am treated as a consumer at Citi and I've been with them for far less time.
Chase is not consumer friendly.It clearly comes down to $$$ with them. Too bad they can't understand that people share their experiences and if enough people walk then it will have an affect on their precious bottom line.
I'll be leaving Chase because of this.

I've used many of the online print and photo book sites and must say that Adoramapix is by far the best.
They listen, they are helpful, their work is good,(and if there is a problem... they'll address it) they package securely and ship fast!
Their site is fairly easy to use and they save my projects and photos.
If you decide to give them a try do look for coupon codes that can be found at the various coupon sites.