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Catherine S.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Hobbies & Interests

Member since September 2020

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1 Review by Catherine

9/30/20
Over the past few months, I have made several purchases both via VTC itself and eBay. Sadly, the operations of this company is a mess. I have received several orders either containing a wrong size, an incorrect item or an item not shipped in the package whatsoever. When you purchase through the VTC website, good luck reaching a customer service representative. They never pick up, the voicemail box is perpetually full and no one responds to your emails (although an automatically generated messages indicates someone will get back to you within 48 hours.) Thankfully, when you purchase through eBay, you will get better support as there is a dedicated representative named * who at least attempts to help and reach a timely solution. Bottom line, this is clearly a business wishing to reap the immediate sale and profit, without any real infrastructure in place or genuine support offered to their clients. I was hoping to be a long-term client, but unfortunately, my confidence in this company is pretty much gone.

*Personal information redacted by admin
suziee4
Victorian T. – Victorian Trading Co. Rep
I am so sorry for the issues you've had contacting us and receiving your orders correctly. We have messaged you privately and await your response.

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