HomeAway & Vrbo sent us a $ receipt for a prepayment on a property both knew was uninhabitable. HomeAway & Vrbo received numerous complaints about the property and property owner prior to our finding the listing on both sites. HomeAway & Vrbo advertise a "Book With Confidence Guarantee" which is an intentional deception designed to make consumers believe there is some measure of safety in booking through HomeAway & Vrbo. In truth, contracting through Vrbo/HomeAway places the consumer in a worse position than renting directly or through another site. Vrbo/HomeAway practices and policies and advertised "guarantees" are deceptive trade practices. Contrary to Vrbo/HomeAway advertised claim, Vrbo/HomeAway does not care about consumer safety. Vrbo/HomeAway policies, practices and advertisements attract voyeurs and scam artists specifically because Vrbo/HomeAway policies, practices and advertisements deceive consumers into believing the companies offer some assistance. Vrbo/HomeAway repeatedly and deceptively scammed us through false advertising; prior knowledge a listed property was dangerous and relisting the property repeatedly with prior knowledge the property owner's have repeatedly scammed consumers. Vrbo/HomeAway refused to refund our prepayment (the day after it was made) upon the property owners disclosure the property would not be safe for our daughter. Vrbo/HomeAway additionally refused to refund our money upon our obtaining the photographic evidence they said they required. When we complained online, Vrbo/HomeAway paid people to ridicule and harass us and others. When we posted a complaint on BBB, HomeAway answered the complaint against Vrbo stating they had nothing to do with our contract. The BBB dropped the complaint against both companies (same people) based upon the absurd assertion HomeAway had nothing to do with our claim against Vrbo. At the very least, the BBB should have continued the complaint against Vrbo. However, as our receipt for payment is from both interrelated companies (Vrbo/HomeAway) with the same policies, practices and advertised "guarantees" the BBB should not have dropped the complaint. Do not do business with Vrbo or HomeAway or any other name they add to diffuse liability for their actions. We were scammed. We were cheated out of more than $5,000.00. This scam, cheat, and harming of our health and family began with Vrbo & HomeAway continually listing a property both knew was uninhabitable. (Mold, Algae, no a. C., no 220 electricity, no hot water for showers, cleaning or cooking, appliances did to function, the house was a construction site November, December and January. Additionally, the property owners wanted us to drive to their house daily to shower... ewww! We were not safe, Vrbo/HomeAway knowingly took our $ despite prior knowledge the property owners disclosed none of this to consumers at check in forcing consumers to find out these horrors on their own costing precious time the consumer needs to find and pay for another safe place to stay. There is no excuse for Vrbo and/or HomeAway's actions. Vrbo & HomeAway will probably respond with a false "sorry" followed by to bad, so sad... if you read all of our small print (ignoring all our advertised guarantees) you should have known we will cheat you! I hope this post protects others from being harmed by these swindlers. Contract number... HA - KF06M5... the HA designates the contract is a HOMEAWAY contract in direct conflict with HomeAway's claim they had nothing to do with the contract.