-Didn't show up on the set collection day
-Didn't update the records so the progress of shipment could be followed. When it turned up it was a complete surprise.
-Lost one of seven bags without as much as an apology. (Sure, should have taken insurance, but I really don't think these pirates whould have paid on it anyway.)
-Rude on the phone, never calls back, rarely picks up. Their emails are permanently set to "out of office" even though they're there.
-Now, 6 months later, they've started chasing me for an additional collection payment that was not included in the initial price.
You have been warned, put an extra £200 and send with DHL.