CELIA R.

I missed the 1st delivery due to a fall. I am disabled and had to go to hospital. On getting a card I rearranged delivery the next dat to a different address, all was confirmed. I tried all day to track but it wasn't updated. I tried to ring customer services but its automated and it doesn't help. I used their chat and twice was told to keep checking the tracking and to remain at the property. By 8pm I used chat again and was told it would be with me at their earliest, I asked which day and she couldn't or wouldn't say, she just kept repeating thank you for your patience, your delivery will be with you at our earliest. By this time my patience had run out and I asked if she expected me to wait indefinitely. And she repeated herself again. Avoid at all costs, they lie have no sense of urgency, make promises they have no intention of keeping and will not speak to you personally. Awful company!