In my order was suppose to be a FREE BRACELET., definitely my initial incentive. The order was delivered, but NO BRACELET. I've sent 4 or more emails explaining this to them, and the exact same response is "Our records indicate that the item was delivered." I am so tired of the robo response, and lack of personal care and service. This is the most impersonal company I have ever dealt with. This is INDEED MY FIRST AND FINAL AND ONLY ORDER. SO DISRESPECTFUL!