I recently posted a review about an order placed of which I was billed and order not received. I emailed and called the company to no avail. This was the second time this had happened with this company. This time I decided not to sit still and take it. I contacted Giorgio Brutini to advise them of the dealings with one of their vendors. They immediately responded and got in touch with MenShoeNet and miraculously I received 6 calls in one day and spoke to two reps from MenShoeNet. They told me they were on top of this and would make sure I received my shoes. I told them they needed to review the reviews on their company as there were many of the same complaints. They advised I had opened a box they were not aware of. Giorgio Brutini stayed in touch and not only did I receive my shoes but they found UPS had my package. So I received 4 pair of shoes of which I sent 2 pair back. The MenShoeNet Company has since called to apologize once again and I feel that perhaps there is a glich in their system. I also told them how frustrating it is to call their phone numbers and never be able to speak with anyone or no response from emails. If you have not received an order and have not been able to get anyone to respond to your messages you may want to contact the name brand of the shoe company furnishing them shoes. I am hoping my persistence will help some of you that have not received orders. They genuinely seemed concerned with this problem and I will give them another opportunity. Hope this helps.