charles o.

Anyone thinking of buying a sofa from Made.com I would seriously urge you to reconsider. I wish we had done more research and read some reviews before we did. A very expensive mistake.

We decided to change our 10 year old (DFS) sofas for some brighter ones. The DFS sofas were still in full working order even after a decade of use.

We order online a Karson two-seater and three-seater sofa, both in marine green velvet. Both were delivered in June.

In September we noticed both sofas starting to sag. Which got progressively worse to the point it is now uncomfortable to sit on those sides. We complained and they sent out Homeserve to check it... on arrival the guy looked under the sofa and said the 'springs' are intact and it is not a manufactures fault!? I ask him to sit on the sofa to understand the full extent of the issue - he said he could see. But as the springs are fine the problem - IS THE WAY WE SIT ON THE SOFAS!

That would have been funny but he wasn't joking. Our previous sofas of 10 yrs never had an issue. These ones made by Made.com were a dud after less than 6 months.

So the report back from Homeserve were due to wear and tear? I'm at a lost how we could have sat on both sofas wrong.

If anyone is in any doubt I will happily take pics of the sub standard sofas we bought.

As the title says do not by anything from Made.com. We did and regret it every day. DO NOT make the same mistake.