My husband bought a brand new (sealed in a box) Intel NUK 11th gen. He had to buy it privately becasue stock is hard to get in Israel and there is a wait. When he got it to the office the nvme socket is broken off the board, just banging around inside the box. We confidently wrote to intel thinking their stated 3 year waranty would have us in a new computer in a jiffy. It has now been 3 days of exchanging messages with Ionut, who at first told us they would not honour the warranty becasue we could not prove we bough the device from a official disrtibutor, then told us that Intel has no stock of this item so all they can offer us is a RCP of $422.17 I dont know what this figure is but in Israel, where we are the cheapest device we can find in stock from their "official" distributor is over $600. We pointed out that all we want is a replacement or a refund of the amount it would take us to get a replacement and not a RPC from a different country... but so far it has fallen on deaf ears, We have escallaed to surpervison now and will update you on the progress here. Thus far it has been appaling experience and one which i did not expect from a global company like Intel.
Tip for consumers:
dont trust their 3 year warranty its not worth the paper its written on
Products used:
Intel NUK i5 NUC11PAH
The most appalling customer service. Delayed at every stage of the shipment, originally supposed to arrive on 7th February nonsense requests for documents (including proof that my taxes were paid) then to top it off now scheduled to arrive on 10th March. After paying $255 for urgent shipping, this is what i have received. DISGRACE
Tip for consumers:
choose someone else
Products used:
shipping
If you are thinking about buying any Apple product in Israel, you should know that this company has zero interest in you after they take your money. Apple does not honor their warranty in Israel including Apple Care. I bought iPhone 12 mini from them and it was not working from first day. I returned it after 3 weeks (becasue i could not get back to shop sooner), they took my phone and said they would need to inspect it for defect, even though i demonstrated the issue. After 7 days and many emails, calls and messages, I am now told that the main logic board is defective and will need to be replaced and i need to wait another 9 days. To say that this is appalling on the part of Apple and their authorized representative iDigital is an understatement. Do yourselves a favor and don't spend your money at this shop.
If you are thinking about buying any Apple product in Israel, you should know that this company has zero interest in you after they take your money. Apple does not honor their warranty in Israel including Apple Care. I bought iPhone 12 mini from them and it was not working from first day. I returned it after 3 weeks (becasue i could not get back to shop sooner), they took my phone and said they would need to inspect it for defect, even though i demonstrated the issue. After 7 days and many emails, calls and messages, I am now told that the main logic board is defective and will need to be replaced and i need to wait another 9 days. They also told me that the serial number would NOT change after replacing the main logic board, this is of-course nonsense. So they expect me to be ok with a repaired phone with a different serial number to the purchase receipt and the box? I thought i was dealing with Apple and not some knock off shop in a third world country. To say that this is appalling on the part of Apple and their authorized representative iDigital is an understatement. Do yourselves a favor and don't spend your money on Apple or at this shop.
Products used:
iPhone 12 mini
I'm a big fan of tech which makes my life easy. Amazon with LEX is just changing the way I do things on a daily basis and for the better. If you want to experience the future, today, getting LEX is a great start.
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Intel is only worried about donating money to one school in Johnstown and that's Johnstown...
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