I have a total of 6 parcels with them, parcel 1 was delivered after almost month while the remaining parcels are still with them. They partner with another unreliable courier called "ENTREGO". But Shopee's customer service is the poorest of the poor. They always keep on telling you the ff phrases: 24-48 hrs to investigate, escalate, coordinate with the assigned team but they've done nothing but promises up until now. If there's lower than 1, that's what they deserve.