Chris A.

I ordered 2 Musa Basjoo about 3 months ago; they don't ship until spring, this was fine. I ordered so early for a reason- these were a very important part of the design and harder to get this plant in the busy season. It is now April and I received the order of the wrong plants, still ok... emailed customer service and they sent me another confirmation with tracking # and will send the correct plants. I was happy that it was easily resolved, so I placed another order with them. 3 days later I receive an email that "I" cancelled my order. So now I have to call them to find out what's going on. This company outsources thier customer service that cancelled my order (after) they already gave me a confirmation that they would replace and correct -saying sorry, sorry and more blah blah blah sorries but thats now out of stock. Super annoying to repeat the order number 3 times and explain the issue with them, was transferred to a "supervisor" and again repeated the order number 3 more times, after explain now several times what the problem is; after that (hes filling out some check list) asks me the reason for my cancellation- ugggh, seriously? I dont order from companies that I cant rely on to make things right, its just not worth wasting so much of my time with thier incompetence and lack of commitment. My confirmation of my order and the payment given 3 months ago was a waste. Now its too late to get the most important and expected items that I waited 3 months for, and all I got was some careless response. I don't want to write emails, talk on the phone and make sure I got money back. I want them to do their job. There are plenty of companies that will do what they have to do to honor their commitments, this company is not one of them and I will never order from them again and have cancelled all my outstanding orders. So disappointed to be treated this carelessly

Plant was received in very poor shape, was not tethered to the container, no wrapping, nothing, just in a semi opened box. I potted it and tried to save it, but that didn't work. BTW, I recently made numerous purchases online for specific plants- this was by far the worst packaging- the price for what I received was 3x more than what I received in comparison to other vendors. I was happy to pay more for a good plant, but that's not what I received for my money. After 3 calls (cant leave a voicemail) a lengthy live chat, an email sent and a live call. I was told it is now past the 30 days, and will have to go through the warranty (which I purchased on a $65 plant)... all of this over about 1$ or $2- some sort of deductible blah blah. - If a company can't work with me over a couple bucks, and is fine with wasting my time- I will take my future purchases to someone who is a little friendlier. This is why I don't bother returning things, but when I do try, and get this response, I can guaranty that I will never give them business again.* file is too large to upload on this platform