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I ordered a sweater over a month ago. I had to ask for a confirmation that the order was received and they said the item would ship shortly. I have heard nothing from them, even after submitting a complaint. And my order number and email don't even show up in their system anymore
I recently ordered a few items and paid extra for quicker shipping. Most of the items on the list said they ship in 24 hours, but one didn't. I need one of the items quickly, so opened a ticket to see if those could be shipped separately, or if I could remove the one item in order to get the rest in time. Unfortunately, they never responded and it still says I have to wait 7 days. I may just need to cancel the entire order since I really just needed one dress quickly and added on because the stuff is really cute. I'm worried now because of the negative reviews.
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I had a purchase that was supposed to be delivered to a Suite # but the delivery people left it...
Dear customer,
Nice day.
We are really sorry for the problems and the late reply.
Because we have a 7-day holiday before and the time difference, we can not contact you in time. Hope you can kindly understand. Generally, we need 3-7 business days for preparing the items which are not included in delivery time. We found that there is one item in your order can not be shipped in 24 hours, to bring you the convenience, we will ship your items together to you. And now all your items have been prepared well. Hope you can kindly understand and trust us.
Besides, we found you have opened a dispute. Would you please close it and we will ship your order to you as soon as possible or we can not ship your order to you. Hope you can kindly understand and waiting for your reply.
Romwe cherishes its customers and never neglects its customers’ problems. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.