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Chris C.

1
Level 1 Contributor

Contributor Level

Total Points
301

2 Reviews by Chris

  • Vitacost

5/1/22

Like many here, I was a long time customer, always rated the site 5/5. You would think after 2020, customers like us would be more patient with their COVID understaffing and longer shipping times, but it's not that: they have truly changed! Their new staff is the worst. Spent almost $345 to stock up on food, shampoo & vitamins, package never sent. Because their stupid system for the past 2 years says "not yet shipped" even after it was shipped and received, now they can claim it was shipped and it's just a "glitch in the system". Well, I never received the goods. I used the automated form for a refund and later that day, got the email confirmation that it had been approved.

2 weeks later, I went to use my card and declined. So I checked on the refund and... it never posted! Not even a pending transaction. I called my bank and they told me to contact Vitacost because nothing shows on their end. I was repeatedly told that the refund was already approved and that resubmitting would do nothing. I have now filed a dispute with my bank, which will take 90 days to finalize. Meanwhile, I'm out $345. Never again! It's not "COVID" and it's not being "under staffed". It's the new reps don't care, give you the run around, are rude, hang up on you (happened to me twice) and are free to get away with it. I thought Swanson vitamins was bad because they take 1 week to ship, without contact info and their reps are based in China, but I finally got my stuff. Good stuff too, may I add, stuff that Vitacost doesn't carry.

People here is a tip: you're probably reading this because you got scammed too. Learn your lesson: from now on, NEVER EVER shop ANY online company before READing NEGATIVE REVIEWS FIRST! Why? Because reading positive reviews is a waste of time. Just gauge how many green reviews they have vs red. Then read the red. FIRST. ALWAYS read the RED/BAD reviews first! This will tell you what you're very likely to encounter. Then, gauge if you want to take that risk. Too many "I should have read the bad reviews". Do this always. There's also plenty of China-based companies too, that show you wonderful items at super low prices: the reviews show you that they received duds, so don't fall for pretty pictures, don't fall for green/good reviews written by their staff and always read the 1-stars first. Also: quit typing "wish I could give 0 stars", we already know that 1 star means the worst of the worst, you cannot type a review without giving a star, that's the starring system. So quit wasting text, and type the true facts.

As for me, soon as I get my near $345 back, I am never shopping Vitacost again. The kind and caring ladies that worked there, even 5 years ago, are long gone. It's like the company is run by TV News looters, now. Would you trust those types with your credit card? Same difference! D-a-mned be their email spam with their coupons and their offers! You can no longer trust these rude millennials that have taken over a formerly great company. The past doesn't mean a thing for the present. They ruined it. Even Amazon is much better now, sad to say this. DO NOT TRUST VITACOST WITH YOUR MONEY OR YOUR PERSONAL INFO, YOU WILL LOSE EVERY TIME!

Tip for consumers:
If you must, buy the bare minimum but $49 is needed for free shipping, even using coupons! Think long and hard whether you can afford to lose $49 for 90+ days, time for your bank to reverse the charges, if they don't ship your order and won't refund you. Keep in mind: they PRETEND to refund you but do not. They count on you not checking your bank balance, so be on top of this: once Vitacost scams you, pay close attention to see if you get the refunds the automated system say you were given!

Products used:
They never shipped my stuff!

Service
Value
Shipping
Returns
Quality
  • Yahoo Mail

2/22/22

Some mofo rainbow trash came out of nowhere, and got in my face on Y! A years ago started attacking me and my friends, so I put the piece of excrement in place. Next thing I know, Y! Deleted my email that I had for close to 20 years. No warning. I had private files, one-of-a-kind childhood photos saved, emails exchanged with VIPs, all was gone in a blink. And you libtrash want a cashless society? Wait until they do that with your savings balance! Yahoo is utter trash! Close your accounts and move them while you still can! This was 2 free email accounts, btw.

Tip for consumers:
CLOSE YOUR YAHOO EMAIL ACCOUNTS! Move your stuff while you still can: Yahoo SCANS your email inbox & sentbox:: if you wrote anything pro-Trump or anti-left, they will find your emails and THEY WILL CANCEL YOUR ACCOUNT, too!

Products used:
Free Yahoo email

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