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chrisk1246

Chris K.

Contributor Level

Total Points
181

1 Review by Chris

275 Views
12/12/20

I ordered a paint stirrer from Micro-Mark on Monday evening, November 23rd, as the previous one I purchased from them many years ago suddenly stopped working. The next morning I discovered the batteries had simply popped loose; a quick but firm push on them and the stirrer was working again. I immediately contacted Micro-Mark to cancel my order; 30 minutes later I receive an email stating that they had shipped my package. I called them and was told "sorry but once it leaves the warehouse there's no way to stop it". I contacted the shipper (FedEx) and they said the order could be stopped and returned to Micro-Mark but they had to call to cancel it. An email to Micro-Mark's customer service department with this information gets a reply from "Linda, Micro-Mark Customer Service" stating that there was no way to cancel the shipment, which was NOT TRUE; all Micro-Mark had to do was contact FedEx to cancel it – which they refused to do. I immediately contacted my credit card company, explained what happened, disputed the charges and they credited my money back to me. The package never arrived and I have no idea where it is; it's Micro mark's problem now. This entire experience was totally unacceptable. I received absolutely no help whatsoever from Micro-Mark's LAZY, half-fast customer service department; a call from them to FedEx would have taken care of everything immediately – obviously that was too much to ask of Micro-Mark's so-called "customer service". I have been a long time customer of Micro-Mark and have bought many great items from them, but after this sorry episode I will never use Micro-Mark again. As they say, buyer beware!

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