Basically goods not delivered start enquiry wait 14 days, follow up wait 14 days, can't talk to them no idea where my parcel went, or any follow up and haven't paid me back. Reckon judging on review they steal good and sell on and make their money that way. Employ only online chat no phone numbers. Should advertise we steal your goods and never get back to you or contact you again. Why do reputable firms like Parcelforce use them for their advice will make parcelforce a national disgrace.