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They sent an international parcel without an international door-to-door tracking number. Parcel is missing and I cannot trace it. Since 11 January and it is now 14 February. I have emailed Jen at Platinum Skincare, but she honestly could care less. I have asked her for the waybill, because I reckon if they send it without a tracking number, why do they even tall me to insure the thing at point of purchase, it cannot be traced for goodnessakes. Honestly, from the point of purchase, third parties get involved (insurer and verifier), and after that you are on your own. I have emailed several times and nothing has been forthcoming. All pretty and charming upfront, and vacuous and non-existent after the purchase. I will never buy from here again.
Tip for consumers:
Good website, informative. However, upon purchase, a third-party affiliation for insuring the parcel pops up. Then when one buys another third party, credit card verifier, emails one (2 days and 6 emails later incl a pic of myself with ID and card in hand) And when they ship, they send you a tracking number, except that the number DOESN'T WORK outside the US. No way to trace parcel! Parcel is missing and no help from Jen at Platinum Skincare just passes the buck if she replies at all.
C W.'s review of Platinum Skin Care earned a Very Helpful vote
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Hello. We have gone back a few times with very cordial emails in our support system until now.
1. Our fraud system flagged the order. You informed us it was most likely because you were in Greece but your card was S. Africa - I agree. Our fraud system looks for that and requires identity confirmation. That is for your protection and ours.
2. Your order was shipped via USPS which is trackable with the link we provided you. It was also fully protected by Route Insurance. I told you about filing this once 20 days hit if the package was not scanned. You were fully covered and have been refunded with that insurance. Being global I had to apply it to your card for Route and they will reimburse me on my end.
*Also, most likely you will still receive your package - as it is most likely just delayed.
I feel this entire process went quite smoothly.