JanSport replaced my backpack exactly as their stated, No Problems! I sent it a couple weeks ago. I got it when I was 14 or 15 years old my brother Eric bought it for me for school. Well they have a lifetime guarantee so of course me being the tightwad that I am... I filled out the warranty paperwork and I sent it back to them they completely fixed my backpack! They sent me back my original backpack after they sewed it and added to it and it looks great! Its 30 years old!

I send my Godsons these with both of their names on them so my sister-in-law and my brother can put them on all of their bottles, bags, backpacks, lunch, pails, snack containers, basically everything that goes to daycare! Nothing gets missed placed at daycare because they know that these belong to them. They are dishwasher safe and they are long-lasting. I absolutely love them! I even bought them for me to label my smart phone, iPad, computer, and all of my supplies that are on my desk at work :o)