Christine J.

UPDATE: They ended up reaching out to me and trying to figure out what happened to my script, they never did find it? Not sure why? Or how? Anyways, they contacted my vet to get another script and shipped me the meds overnight at no cost. They made everything OK. The lady Delia I had spoke with sincerely cares about the company and the customers and did everything she could to make things right, which she had. However the other employees just don't seem to care about the company or the customers. I cannot say that about all the employees. But atleast about the 2 girls I had spoke with prior. Either way, they sent me my meds, my cat is happy now, so am I! The original review is below. I had this as a 1 star, I am changing to 4.
Terrible company! Will never order from again. No wonder my vet said "only online pharmacy we don't directly speak with"
Paid to have my prescription sent priority and return receipt, I know they received my script. The day they received it, the order turned to processing. I called and spoke with pharmacist. They received it but told me they take 10 days to process. (Which is stated No where) After 15 days I got a letter stating they never got my script, I called again and they said ya we never got it. BS! You told me u had it before, my receipt and tracking said u did! Now u don't! Wtf! No apologies, no explanation. Waste of time and money, not only that my animals suffered waiting for flea meds that never came. Terrible, company!